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Internal Account Manager

Employer:	Talis Information Limited
Location:	Birmingham
Salary:	up to £25,000 depending on skills and experience with a review at the 6 month point
Published Date:	19 Aug 2010
Status:	Full-time (average 36.25 hours)
Ref:	A1016-0

Job Description

The Role Our Library Division is currently looking for an Internal Account Manager to work within the sales team. We’re not looking for your typical account manager; this role is more about building and maintaining close links and an excellent working relationship with customers who have been with us a long time. You will be the ‘face’ of Talis to our customers; that key point of contact, as well as playing an integral part to company performance. We are looking for that special type of person who understands that you have to meet targets in order to reach the company’s overall goal, however, that needs to be achieved through a clear understanding of our customer’s needs and requirements rather than a ‘one size fits all’ approach. Although this is a sales role, we require someone who can demonstrate a high level of awareness of what their customer really needs and act accordingly to deliver the best solution. You will be able to grow positive customer relationships through telephone based conversations, with probably occasional out of office visits. We initially envisage you working closely with a number of our smaller accounts, and this will increase over time. Requirements Applicants who progress to the first stage in the process will have excellent communication skills, a solid background in delivering a high level of customer service as well as a good understanding of the Library world and how it works. Who we are Talis Information Limited is the market leading supplier of library systems to public and academic libraries. We continue to develop a suite of products and services within a state-of-the-art architecture that links libraries and their services seamlessly into their institutional environment and the wider world. As a company majority owned by our employees, we pay a great deal of attention to those who work with us. After all – people are at the core of our business. Talis have been established for over 40 years which makes us older than Microsoft, and when it comes to the market share – we have it. How we work Our culture is a challenging one – every single one of us is responsible for the role we do. However, we are also relaxed, fun and dynamic and are interested in talking to people who are happy to own what they do, feel passionately about the market place in which they work and want to deliver high quality solutions to a strongly built customer base. Salary The salary banding for this post is up to £25,000 depending on skills and experience with a review at the 6 month point. We offer a contributory pension scheme, BUPA (after probation), immediate cover on an exceptional Health Cash Plan, including dental and optical cover. Flexible and home working opportunities are offered. Training and further professional development opportunities are also supported. We envisage you working on average a 36.25 hour, five day week. Annual leave entitlement is 22 days rising by 1 day with each year of service (max 27)

Contact

Talis is an equal opportunities employer. All applicants are considered on the grounds of individual ability regardless of factors such as gender, age, race, ethnic origin or disability.

For more information and to apply online please follow the below link

http://tbe.taleo.net/NA9/ats/careers/requisition.jsp?org=TALIS&cws=1&rid=26

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