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Frontline Services Manager, Library Services

Employer: University of Essex
Location: Colchester
Salary: £32,548 - £38,832 per annum
Published Date: 19 Jul 2018
Status: Permanent, Full-time
Ref: REQ01599

Job Description

Library Services at the University of Essex provide high-quality resources, study environments and professional support towards the University’s mission of excellence in education and research. The Frontline Services team is responsible for providing excellent membership, advisory and help services, with the goal of enabling our students to become successful independent learners.

Duties of the Role
We are currently seeking a Frontline Services Manager to lead the development and delivery of Frontline Services at our Colchester and Loughton campuses, ensuring excellent standards of service at all times. The successful candidate will be expected to co-ordinate engagement activities with users, and to foster a culture of partnership working and continuous improvement as part of managing the Frontline Services team.

Skills and qualifications required
Applicants should demonstrate a proven track record in the provision of quality services to diverse range of end users in a customer orientated environment. Experience of successful team management as well as excellent digital, interpersonal and organisational skills are essential for this role. A degree or significant demonstrable experience in a similar role is essential.

At the University of Essex internationalism is central to who we are and what we do. We are committed to being a cosmopolitan, internationally-oriented university that is welcoming to staff and students from all countries and a university where you can find the world in one place.



Please click on the Apply button below to visit our website for a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please telephone the Resourcing Team (01206 874588 / 873461 / 873521).

Closing date: 1st August 2018

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