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Knowledge Officer

Employer: Veale Wasbrough Vizards LLP
Location: Bristol preferred
Salary: Competitive
Published Date: 9 Mar 2018
Status: Permanent, 35 hours per week
Ref: 76B

Job Description

We are looking for a Knowledge Officer to join our Knowledge team on a permanent basis. Although the role is based in the Bristol office, the team supports staff based in all offices and therefore applications from candidates wishing to work from London, Watford or Birmingham will be considered.

It is important that the postholder has a proactive, user-focused attitude to service delivery and understands the need to work in partnership with members of the team and the Firm for the benefit of our clients.

Key elements of the role include:

  • assisting in the implementation of knowledge sharing initiatives
  • collaboration with legal and support teams
  • maintenance of web-based information resources and in-house know-how databases
  • supporting lawyers in legal research

We are looking for a candidate with significant experience of working in a legal or commercial information service, involving the provision of internal know-how systems, intranet pages and precedents. The candidate will be of graduate calibre, ideally with a degree or postgraduate qualification in a relevant information or knowledge management discipline.

A collaborative approach to working is essential together with a commitment to quality and the ability to organise and manage work effectively to meet deadlines

Please note the initial training period for this role will take place in the Bristol office.

Applications will be reviewed on a rolling basis. The position is to start as soon as possible.

About Us

VWV is a full service law firm ranked as a leader in both the Chambers & Partners and Legal 500 directories. Our firm-wide core values of teamwork and collaboration, putting the client at the centre of the firm and taking a commercial approach ensure a dedicated and expert service to all of our clients. Our high standards have been recognised by the Law Society through Lexcel and their Conveyancing Quality schemes.

With over 400 members of staff across four offices in London, Watford, Bristol and Birmingham, we are a medium size national law firm with a commitment to the training and development of our employees at all levels. This can be demonstrated by our Bronze Investors in People accreditation. On top of this, we have the reputation of being a friendly firm with approachable staff in all areas of the business. 96% of our clients say they would recommend us which, we believe, is a strong indicator of our culture.

About the Team

Our Knowledge team comprises nine information professionals who support staff based in all offices. Members of the Knowledge team share responsibility for all aspects of service delivery, and collaborative working is key to our performance in delivering the Firm's knowledge sharing strategy.

The team work closely together to provide a supportive and approachable team environment and are committed to the continuing professional development of all team members.

Overall Objective

To support the Firm in achieving its objectives for service delivery and profitability by the creation and sharing of first-rate legal and commercial knowledge.

To contribute to the development, implementation and promotion of the Firm's knowledge sharing strategy.

Required Skills, Knowledge and Experience

  • pro-active, user-focused attitude to knowledge sharing and service delivery
  • understands the need to work in partnership with lawyers and support staff, for the benefit of clients
  • experience of contributing to knowledge sharing initiatives
  • strong IT skills, including intranet and database development
  • experience of working in a legal or commercial information service
  • ability to work independently
  • organisational skills, efficiency, accuracy and attention to detail
  • team working and interpersonal skills


Knowledge sharing

  • Support and deliver knowledge sharing initiatives
  • Maintain Know-how gateway and other Intranet pages to ensure quality and accuracy of material
  • Liaise with legal teams and sector teams to develop intranet practice pages and workflow pages to support matter management
  • Maintain and publish precedents and know-how
  • Represent the Knowledge team at legal teams' meetings (team(s) to be assigned)
  • Deliver sessions on knowledge sharing to staff
  • Support the knowledge sharing forum for the Firm's trainee solicitors
  • Support the Firm's intranet editors group (Phoenix) and develop standards for the formatting and structure of intranet pages
  • Provision of in-house databases
  • Maintain Who Knows How, the Firm's online directory of legal expertise
  • Support the development of Web Publisher, the team's software for publishing content to the Intranet
  • Support the development and maintenance of in-house databases in response to the Firm's needs (Ferret, Staff Directory, Tenders database, Experts and Barristers, Foreign lawyers etc)

Services to staff

  • Support lawyers and other members of the firm in legal research using electronic, printed and external sources including Lexis Nexis, Westlaw, Lawtel, Practical Law, Companies House Direct and the internet, to deliver services to clients
  • Assist users in the exploitation of knowledge resources
  • Develop training notes and "how to " guides
  • Participate in Knowledge Centre inductions

Knowledge Centre administration

  • Contribute to the maintenance of the enquiries database and Knowledge manual
  • Develop and document Knowledge Centre administrative procedures
  • Cover for other team members as and when required
  • Other duties assigned by the Head of Knowledge and Information Management from time to time

Person Specification

Please contact careers@vwv.co.uk for the person specification.



For more information on the role and how to apply please click on the Apply button below.


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