Assistant Director of Learning Resources (customer services)

Job Description

A key senior appointment with one of the UK’s largest and most diverse universities, with 31,000 students worldwide and an ongoing £300m programme of investment in our teaching, research, enterprise and support facilities.

You will join the Learning Resources Executive at a time of major change as we close a campus and consolidate provision at our Hendon campus in north-west London. This post is a relatively new one, reflecting a strategic focus on innovation, change and customer satisfaction within the service and the University.

Your responsibilities will focus on:
– managing and co-ordinating customer services across campuses, including both on-campus and off-campus delivery, and managing the learning environment
– playing a key role in developing and successfully implementing a strategy for customer services, expanding support for students, streamlining service delivery and enhancing learning spaces.
You should:
– have experience of managing and delivering services in a higher education context
– be passionate about developing new services to meet changing student expectations
– be capable of inspiring and developing the staff that will implement these changes.

Contact

For an informal discussion about this post please contact Nick Bevan, Director of Learning Resources and University Librarian, on 020 8411 5234 or via N.Bevan@mdx.ac.uk

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